James Santangelo

James is director in IDRS with more than 15 years of diversified systems technology experience and specializes in the assessment, recommendation, evaluation and implementation of technology solutions for record management programs. These technology solutions include email and document archiving, content management, file systems and backup, among others. James focuses on the design and development of content management systems – identifying business, functional and technology requirements. He has project management proficiency derived from his years of managing successful development and delivery of solutions to meet client needs.

Clients James has provided record management services for include American Express, Blue Cross Blue Shield of Tennessee, CarrAmerica, CMS Energy and US Bancorp. He also has provided tax department content management solutions for companies such as Aetna, AT&T, Eli Lilly, General Electric, Kodak, Schlumberger and Shell Oil. He has developed workflow and knowledge sharing solutions for IBM, Lucent, McKinsey and Viacom. James is recognized as an expert in content management and has been published on KMMagazine.com and the Americas Insurance Digest.

James Santangelo has spoken at the following CGOC events:

• Getting People to Play Along