Highlights and Recap from CGOC Summit Europe 2014

Highlights and Recap from CGOC Summit Europe 2014

Last week CGOC held its first ever European summit in London and gauging by the feedback from attendees was another successful event. The speakers were outstanding and experienced practitioners in various aspects of information governance. Each session built on the concepts discussed in others and providing a valuable learning experience for the audience across a number of information governance topics (see proceedings). I’d like to thank each of our speakers and sponsors of the event, Deloitte, and IBM, and especially the attendees who made each session dynamic and interactive resulting in a successful conference.

The keynote session on the first day was led by Deborah D’Aubney, special counsel at Rolls Royce, set the appropriate tone for the summit. She shared her unique perspective of the importance of IG from the legal side in responding to litigation stemming from the United States DOJ while at a bank and similar activities in her current role. One of the key highlights of the discussion was her view on the massive amount of data that had to be analyzed simply because so much was kept over the years and shouldn’t have been. For the main example of her talk, they produced nine million documents from a set of 159 million they collected. The point: there was far too much data to go through at a high cost and exposing the organization to higher risk, unnecessarily.

The first day included a session led by Roger Johnston, IBM, discussing new privacy regulations coming soon in the UK and being considered by the EU. It was clear from survey results collected prior to the summit that many organizations are not well prepared to address these regulations even though they do recognize the significant, negative impact a breach of data privacy can have on their reputation. The very real potential of an inadvertent privacy breach was shared during the final session on the day discussing methods for dealing with dark data. Adele Carboni, Hess, discussed her experience and use cases for cleaning up legacy data or dark data as a records manager in several organizations. One example was the discovery of highly sensitive personal data stored on an unsecured file share; the organization didn’t know it was there and a breach of the data might not have been detected if one had occurred.

The keynote for day two was led by Cheryl McKinnon of Forrester who provided insights into future considerations for IG and what will be needed to build a sustainable program going forward. She discussed how organizations are becoming more customer-centric and how that’s driving initiatives such as analytics, BYOD, cloud, and social networking as ways to improve the customer experience. Each of these is introducing new considerations and challenges IG must address and that these are coming realities needing to be dealt with. An interesting topic that is gaining a lot of attention is the concept of conduct risk covered by Chris Durrant, Deloitte, which is about monitoring and managing the conduct of employees to ensure any issues are caught early. Monitoring electronic communications through e-mail, instant messaging, social media, etc. for potential misconduct is a way in which this is being done. Building on new technology initiatives was the last session of the summit on technology-assisted review by Tony Moss, BATLaw Inc., providing a view into his experience testing and implementing the tool. Improving the task of eDiscovery through technology provides the opportunity to reduce the number of documents collected and produced. This ties right back into the keynote on the first day in which it was stressed that e-mail produced on the discovery that may not be relevant could actually be used to demonstrate the culture of an organization that led to some illegal activity; kind of like the state of mind of a defendant.

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