In a commentary at InformationWeek by Jacob Morgan, author of the new book “The Future of Work: Attract New Talent, Build Better Leaders and Create a Competitive Organization,” identifies five new trends confronting CIOs and some advice on how to approach them. While his perspective is primarily focused on the needs/demands of a new generation of employee I commented on the article to another dynamic organization are being confronted with today. It was important to note that underlying each of the five trends driving “new business practices and ways of working” Morgan discusses is the increasing need for appropriate information governance (IG) practices and education.
Essentially, there is a cultural transformation many organizations are encountering as they pursue these new initiatives and are realizing how critical it is to govern, control and manage their information/data assets. This is a phenomenon that has permeated discussions within the CGOC community through our Summit and regional executive meetings. It’s not just the CIO that’s struggling to understand the issues, but all the other IG stakeholders, e.g. legal, records, security and lines of business.
The new behaviors (1) driven by social media and the web increasingly demonstrates that there must be appropriate policies, rules, and security governing corporate information shared or posted. Proper use of these tools for sharing information must be defined and users educated. (2) Emerging technologies and a shift to the cloud and collaboration also require robust information governance to ensure privacy/security while IG brings benefits to Big Data initiatives by ensuring data quality as well. (3) Millenials work differently and are used to sharing a lot of information without having thought a lot about how it could be used with malicious intent if it falls into the wrong hands. The information they share in their personal lives is one thing, but they will need to gain a better understanding of how corporate information is to be handled. This leads directly to (4) Mobility where IG is critical to making sure information distributed to personal devices (BYOD) includes appropriate privacy/security/retention policies. Likewise, (5) Globalization confronts the CIO with the need to be cognizant of the regulatory/legal environment in each country the organization operates in and plan for how information will be managed across international borders as well as multiple jurisdictions, fed/state/local.
As I noted in my comment regarding the article, perhaps the importance of information governance is implied, however, I just wanted to make it explicit for those that are facing these demands now or in the near future. The topics of cloud, BYOD (bring-your-own-device; mobility), social networks and cross-border legal/regulatory issues were presented by CGOC faculty at recent events such as CGOC Summit 2014 and the Executive Briefing in NYC. These spurred some of the most dynamic conversations and probing questions demonstrating how real these projects are today as well as how much uncertainty remains for those tasked with their implementation.
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